Maintenance Requests

Residents are highly encouraged to use RFCA Maintenance Staff whenever possible for their in-unit maintenance and restoration needs, including both emergency maintenance and non-emergency maintenance tasks. 

Our maintenance staff is already familiar with the building, its systems, and individual unit configurations. This familiarity allows us to coordinate access, diagnose concerns, and complete many emergency maintenance and non-emergency repairs more efficiently. Using RFCA Maintenance may also eliminate the need to hire an outside contractor and obtain the required Certificate of Insurance.

RFCA Maintenance offers a wide range of services, from plumbing, electrical, and general handyman work to full drywall repair, restoration, and interior painting.

Most importantly, the money residents pay for RFCA maintenance services goes directly back to the Association as income within our operating budget. This revenue helps offset Association expenses and reduce pressure on future condominium assessment increases.

Residents may use qualified outside contractors for their non-emergency maintenance needs; however, all outside contractors must comply with the Association’s contractor requirements, including submitting a valid Certificate of Insurance before beginning work. Please review the Contractor Rules & Regulations below for additional information.

All non-emergency maintenance requests should be submitted through the Resident Portal using the link below: 

BOOK RFCA MAINTENANCE SERVICE

For emergency maintenance concerns, RFCA Maintenance is available 24 hours a day. If you experience an after-hours maintenance emergency, please call 1-888-805-8550. 

After-hours are from 5:00 PM to 8:00 AM.

RFCA maintenance services are billed on a time-and-materials basis. The standard maintenance labor rate is $90 per hour, in addition to the cost of materials, replacement parts, outside vendor services, and any other applicable charges for both emergency maintenance and non-emergency maintenance tasks. 

Co-owners and residents are responsible for the costs associated with maintenance, repairs, labor, and materials that fall under their responsibilities according to the Association’s governing documents. Applicable charges will be billed directly to the unit’s account. 

Labor rates and total project costs may vary depending on factors such as: 

- The complexity and scope of the work 

- The number of maintenance staff members required 

- Whether a licensed or specialized outside vendor is needed 

- After-hours or overtime service 

- Hazardous or unusually difficult working conditions 

- Specialized equipment, protective materials, or safety precautions 

- Unexpected conditions discovered after work begins 

Whenever reasonably possible, RFCA will provide an estimate before commencing non-emergency maintenance work. Although estimates are not guaranteed, final charges will reflect the actual labor, materials, vendor services, and other costs required to complete the task. 

Certain situations may be classified as emergencies, requiring immediate entry and action to protect residents, neighboring units, the common elements, or Association property from injury or further damage. In these cases, the Association may exercise its right of access as per the governing documents and proceed with necessary work without prior approval from the resident or co-owner. 

The responsible co-owner will incur charges for applicable emergency maintenance labor, materials, vendor services, and related costs when it is determined that the condition or affected component is their responsibility. When feasible, Management will inform the resident or co-owner as promptly as possible about the emergency situation, the work that was performed, and any resulting charges.

Emergency maintenance concerns include: Fire—call 911 immediately, then notify Emergency Maintenance. Other urgent issues are flooding, active water leaks, no heat, no power within your unit, and lockouts, which incur a $250 service charge. For items that don't require immediate attention, please reach out to non-emergency maintenance.

Available services include, but are not limited to: 

Plumbing 

- Supply-line repair or replacement 

- Shutoff-valve repair or replacement 

- Toilet repair or replacement 

- Sink repair or replacement 

- Faucet repair or replacement 

- Drain snaking 

- Garbage-disposal repair or replacement 

Electrical 

- Wall plate replacement 

- Outlet repair or replacement 

- Light-fixture replacement 

HVAC and PTAC Services 

- PTAC unit replacement 

- Coordination of servicing through an outside vendor 

- PTAC unit leveling 

Handyman and Restoration Services 

- Full drywall repair and restoration 

- Interior painting and paint restoration 

- Closet-door installation 

- Door repairs 

- Door-handle replacement 

- Interior-door replacement 

- Caulking 

- Cabinet-door repairs 

- Trim work 

- Light-bulb replacement 

- Smoke-detector replacement 

Pest Control 

- Pest-control services must be completed by Riverfront Condominium Association’s approved pest-control vendor. 

Emergency maintenance and non-emergency maintenance services are available for all the above categories to ensure your home remains in top condition.