Package Room Rules

During your community onboarding, the front office will set up your account within the Package Concierge System. Once your account is activated, you will receive a welcome email from the Package Concierge Team with your unique Username and PIN, allowing you access to use the system. Please note that billing information is required for your account to be fully activated.

With your account, you can access the Package Concierge Mobile app or Resident Portal (https://packageconciergeadmin.com/Login.aspx), which allows you to manage your contact preferences, change your PIN, add dependents, adjust your Vacation Mode Settings, and view Package Notifications. You will also find Package Retrieval Instructions within the app to assist you in collecting your deliveries.

You will receive instant notifications about your package delivery via email, text message, push notification, or phone call through our Package Concierge System. You can customize your Package Notifications and adjust your Vacation Mode Settings directly in the app or on the website. For further assistance, feel free to reach out to Customer Support for any Package Retrieval Instructions.

To retrieve your packages using the Package Concierge System, enter your user name or scan your key fob or bar code. Next, input your PIN. For added convenience, you will also receive Package Notifications regarding your deliveries, and all lockers containing your packages will open automatically. Don’t forget to check the Package Retrieval Instructions, especially if you're using Vacation Mode Settings.

Residents will have fourteen (14) days from the date of delivery to retrieve their package(s) using the Package Concierge System. During this period, residents should check their Package Notifications to stay informed about their packages.

Packages not picked up within the initial 14-day period will incur a storage fee of $5.00 per package, per day until the package is retrieved. This policy is designed to accommodate varying resident schedules while ensuring the efficient use of package locker space.

Any package remaining unclaimed for more than thirty (30) days from the date of delivery will be deemed abandoned. The Association reserves the right to return, donate, dispose of, or otherwise remove abandoned packages without further notice to the resident.

Residents are encouraged to follow the Package Retrieval Instructions and retrieve packages promptly to help maintain adequate locker availability for the community. Additionally, residents can utilize Vacation Mode Settings to manage package retrieval during their absences.

Understanding the importance of managing package deliveries during absences, we have introduced the "Vacation Mode" feature within our Package Concierge System. You can easily activate Vacation Mode in your account settings (follow the Package Retrieval Instructions below). This feature ensures that your packages will not be placed into a locker during your specified absence, helping you avoid any storage charges while you're away.

Please note that while Vacation Mode is activated, the handling of your packages will be at the delivery company's discretion. It is recommended to direct your packages to your front door or the open shelving in the back nook of the package room. The front office does not control what the deliverer does with your package and is not responsible or liable for any lost, missing, or stolen packages.

Activating Vacation Mode

Step 1: Open the Package Concierge Mobile App or Web Browser.

Step 2: Click on the hamburger button (3 stacked lines) at the top left of your screen.

Step 3: Select “Account.”

Step 4: Scroll to the bottom and toggle the “Activate Vacation Mode” switch to “on.”

Step 5: Choose your “Vacation Mode Start Date” and “Vacation Mode End Date.” If you have any questions, please reach out to our Customer Support for further assistance.

If you need to have packages delivered to the lockers in the lower compartments, you can check the 'accessible' box in your profile. This setting works with our Package Concierge System to restrict locker selection for package carriers to compartments that are 48" or lower from the floor. When delivering, carriers don't notice any changes; the system privately manages access. If you have any questions or require assistance, please reach out to Customer Support for guidance on package notifications and package retrieval instructions, especially if you are utilizing vacation mode settings.

This feature allows the dependent's name to appear separately in the Package Concierge System for carriers to find when delivering packages. A dependent user does not have their own account; they are tied to the main registered user account. Therefore, any package delivery and reminder notifications, including Package Notifications and Package Retrieval Instructions, will go to the registered resident user. Additionally, users can utilize Vacation Mode Settings to manage deliveries during absences.

Check out this quick reference guide for more information about your Resident Portal, which includes Frequently Asked Questions and a PC Portal Guide designed for Resident Users. You'll also find details on Package Notifications and Package Retrieval Instructions to enhance your experience with the Package Concierge System. If you have any questions or need assistance, our Customer Support team is here to help! Please contact The Package Concierge Team at:

Phone: 1.888.989.7225

Email: support@packageconcierge.com

Web: www.packageconcierge.com

Also, don’t forget to explore the Vacation Mode Settings to manage your packages while you’re away.