Welcome Letter for New Residents

All residents are required to participate in a New Resident Orientation with the management office at Riverfront Condominiums Homeowners Association.

Welcome to the Riverfront Condominiums Homeowners Association. The Association Handbook serves as a quick reference guide for co-owners, detailing the rules, regulations, and key points of interest within our community. For a comprehensive explanation of these guidelines, please consult our association's Governing Documents:

- Bylaws

- Master Deed

- Rules and Regulations

- Contractor Rules of the Project  

- Leasing Guidelines

The Governing Documents are digitally provided to all residents during their New Resident Orientation and can also be accessed via our Resident Portal or requested in hard or digital copy through secure login on this website. It is essential for all co-owners to adhere to these Governing Documents in their entirety at all times. Co-owners are held responsible for all occupants, guests, tenants, and contractors. The RFC management team is always available to assist or clarify any questions you may have.

Office Phone Number: 313-393-4920  

Office Email: condominiums@riverfrontcondodetroit.com  

For residents requiring assistance, the Maintenance Direct Line is available at 313-306-2080. For urgent issues after hours, call Emergency Maintenance at 888-805-8550.  

If you're part of the Riverfront Condominiums community and have inquiries for AMP, reach them at the AMP Phone: 313-393-5000 or via email at rftconcierge@ampresidential.com.  

Additionally, residents can contact the Gatehouse at (313) 217-3300 or use the Marina's phone number: 313-300-4444 for any boating needs.  

For security concerns, Riverfront Conservancy Security can be reached at 313-656-2210. For more services and updates, check the Homeowners Association through the Resident Portal.

Fees for the Riverfront Condominiums can be conveniently paid through the resident portal, directly to the office, or by mail. 

HOA dues are due on the first of each month with a grace period extending until the 5th. A $25 late fee will be assessed on the 11th. 

Additional charges include maintenance labor at $90 per hour, and an after-hours lockout fee of $250. For residents needing a gray fob replacement, the cost is $25 from RFC, while inquiries about the blue fob replacement should be directed to AMP. 

Replacement fees for mailbox locks and keys are $75, and the unit lock and key replacement fees vary. If packages are stored for more than 14 days, a package storage fee of $5 per late day will be applied. Lastly, a special bulk trash pick-up service is available at $60 per item, with a minimum of two items required. 

For full details, please refer to the "Fees & Fines" section of the Association Handbook.

The Resident Portal for Riverfront Condominiums allows homeowners to make payments and submit maintenance requests easily.

Account Set Up Steps:

1. On the Tenant Web Access screen, click Sign up.

2. Enter your account number: xxxx.

3. Enter your email address on file with the office.

4. Click the finalize link in the email.

5. Create a Password.

6. Confirm the Password.

7. Click verify.

How to Make a Payment:

1. In the charges tile on your home dashboard, click Make a Payment. Alternatively, you can select Make a Payment from the main menu bar at the top of the Resident Portal.

2. Enter the payment amount and choose your payment source, then click continue.

3. Once your payment method information is entered, provide your billing address.

4. To store your payment information for future use, check the box that says Store as saved payment information for one-time and auto-pay payments. Read the disclaimer and check the verification box, then click pay now.

5. A confirmation page for your payment will then be displayed. You can print this page to keep a record of your transaction.

Submit a New Maintenance Request:

1. In the navigation menu at the top of the screen, click Service Issues.

2. Click Add Service Issues in the top-right corner of the Service Issues screen.

3. Fill out the form, including the title for your maintenance request, a description of the problem, and any additional information you feel is relevant.

4. To include photos, click attach and select the picture or document to include with your service request. Finally, click add service issues to submit your maintenance request.

Symmetry Blue is a mobile app that allows your phone to function as your gray fob for Tower 300 at Riverfront Condominiums. Once your account is activated through the Homeowners Association, you can use your phone to easily scan into Tower 300.

Account Activation:

To activate your account, download the Symmetry Blue App and provide the following information to the front office:

- Full Name

- Unit #

- Phone #

- Email Address

- Gray Fob # (starts with 77)

- Symmetry Device ID #

How to Use:

Once your account is activated, simply open the application on your phone and hold it to the reader as you would your normal key fob, granting you access via the Resident Portal.

The Package Concierge is our package room locker system located on the first floor next to the main office at Riverfront Condominiums. The front office will assist in setting up your account during your community onboarding through the Resident Portal. 

For complete details, please refer to the 'Package Concierge' section of the Association Handbook.